Frequently Asked Questions

Can I make changes to my order?

Once an order is placed, we begin processing it right away to ensure you receive your items as soon as possible. Because of this, we are unable to make any changes to orders once they have been submitted. If you have any concerns, please contact our customer support team, and we'll do our best to assist you.

Can I track my order?

Yes, you can! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website to monitor the status of your delivery.

Do you offer free shipping?

Yes, we offer free shipping on orders over $50. For all other orders, standard shipping rates will apply. If you have any questions regarding shipping, please feel free to contact our customer support team for further assistance.

Do you ship internationally?

At this time, we do not offer international shipping. We currently ship within the United States. We apologize for any inconvenience this may cause. If you have any questions or need further assistance, please contact our customer support team.

Do you offer a warranty?

Absolutely! We want you to feel confident about wearing our jewelry. That's why we offer a 365-daycolor warranty on all our pieces. If you experience any issues with your jewelry within this period, just reach out to us, and we’ll make it right. Your satisfaction and trust mean the world to us, so we’re here to ensure you love your jewelry as much as we do.

Do you accept returns?

Yes, we do! You can return items within 30 days of purchase. Please make sure the item is in its original condition and packaging. For more details on how to process a return, please visit our Returns page.

Is your jewelry tarnish-free? Is it hypoallergenic?

Our jewelry is designed to be long-lasting, durable, and hypoallergenic. Each piece features three layers of 18K gold plating over high-quality stainless steel, ensuring resistance to tarnishing. Many of our customers find they can swim and shower while wearing our jewelry without any issues. For best results, we recommend following the care instructions provided with your purchase.

How should I care for my jewelry?

To ensure the longevity of your jewelry, handle it with care and remove it before engaging in activities that could cause physical damage. As a general rule, put your jewelry on last before going out and take it off first when you return home. For additional care instructions, please visit our Jewelry Care page.

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